1. Beyond Expertise -- 1. The New Yardstick -- 2. Competencies of the Stars -- 3. The Hard Case for Soft Skills -- 2. Self-Mastery -- 4. The Inner Rudder -- 5. Self-Control -- 6. What Moves Us -- 3. People Skills -- 7. Social Radar -- 8. The Arts of Influence -- 9. Collaboration, Teams, and the Group IQ -- 4. A New Model of Learning -- 10. The Billion-Dollar Mistake -- 11. Best Practices -- 5. The Emotionally Intelligent Organization -- 12. Taking the Organizational Pulse -- 13. The Heart of Performance -- Appendix 1. Emotional Intelligence -- Appendix 2. Calculating the Competencies of Stars -- Appendix 3. Gender and Empathy -- Appendix 4. Strategies for Leveraging Diversity -- Appendix 5. Further Issues in Training.

"The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered." "For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future. Book jacket."--BOOK JACKET.