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1.
Gestión : calidad y competitividad / John M. Ivancevich, Peter Lorenzi y Steven J. Skinner ; con Philip B. Crosby by
Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized;
Publication details: Madrid : Irwin, 1996
Availability: Items available for loan: SEDE PUERTO MONTT (1)Location, call number: 658.401 I93g 1996.

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2.
Hablemos de calidad : 96 preguntas que siempre deseó usted plantear a Phil Crosby / Philip Crosby by
Material type: Text Text; Format: regular print ; Nature of contents: biography; Literary form: Not fiction ; Audience: Specialized;
Publication details: México, D.F. : McGraw-Hill, 1990
Availability: Items available for loan: SEDE LA SERENA (1)Location, call number: 658.562 C949h 1990.

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